INDEXING:
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FULL AND SHORT PAPERS ACCEPTED AND REGISTERED WILL BE PUBLISHED IN PROCEEDINGS BY SPRINGER, WILL BE SUBMITTED FOR INDEXATION BY ISI, EI-COMPENDEX, SCOPUS AND DBLP, AMONG OTHERS, AND WILL BE AVAILABLE IN THE SpringerLink DIGITAL LIBRARY

Topics of Interest:
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- Applied practices in leveraging data science to inform marketing.
- Customer analytic tools for decision making.
- Humanizing the Customer Experience.
- Customer relationship metrics.
- Knowledge transfer processes and big data analytics.
- Charting the Customer Journey in the Digital World.
- Advance data dashboard and visualization techniques
- New platforms and data access tools and technologies.
- Proactive and predictive customer management.
- Knowledge transfer processes and customer data analytics.
- Customer data analytics adoption in management.
- Real-time usages of metrics and data analytics provided by new techniques and technology.
- Emerging challenges in management in the era of business analytics.
- Social media analytics and text mining for customer analytics.