Journal of Service Research calls for submissions for a special
interdisciplinary issue on IT-related service. Much of the radical transformation of the world economy from an industrial to a
post-industrial service society comes from the contribution of
information technology (IT) to service sectors and from IT as
service. This special issue is multidisciplinary in nature as
many disciplines play a role in the service economy. We invite
scholars from marketing, information systems, operations management, human resources, finance/accounting, economics,
and organizational research to submit papers on IT-related service. We are particularly interested in papers that consider the
productivity and quality of IT-related service and focus on the
relationship with customers (including B2C, B2B and C2C), in
contrast to technology-centered approaches to service management and business interaction. Papers that include empirical,
analytical, and conceptual approaches that develop or extend
theory are welcome. Topics of interest include, but are not limited to:
 IT’s role in providing cost-effective service
 IT mediated or supported self-service
 IT-related service productivity, quality, and customer
satisfaction
 IT servitization
 IT-related service innovations and business transformation
 IT-related service management and marketing
 IT-related service value networks
 IT service, customer service, and service satisfaction
 IT-related service and consumer behavior
 IT-related service and employee attitudes and behavior
 IT-related service economics and pricing
 IT-related service engineering, systems, and computing
We expect this special issue to lead to significant crossfertilization across fields and, therefore, to particularly high
impact for the papers. The issue is sponsored by the National
Science Council of Taiwan and the Center for Excellence in
Service at the University of Maryland.
The best paper will receive a first-place award of $2,000,
and up to three additional papers will receive honorablemention awards of $1,000 each. In addition, each award will
include an invitation for the paper to be presented at the
Frontiers in Service Conference in 2013 (with complimentary
registration) that will coincide with the publication of the
special issue.
Please submit manuscripts to http://mc.manuscriptcentral.
com/journsr and designate ‘‘Special Issue on IT-Related
Service.’’
Submission Deadline: February 1, 2012; Expected Publication Date: August 2013